The Research Manager is responsible for day-to-day management of market research programs, including questionnaire design, analysis and reporting. This is a client-facing role – the Research Manager understands market trends and industry developments to provide insight and build strategic relationships with clients. The ideal candidate will be familiar with Customer Experience research (i.e. customer strategies, customer loyalty, etc.).
As the world’s leading company for customer insight, TNS provides world-class solutions to more than half of the Fortune Top 100 companies. Based on long-established expertise and market-leading solutions, TNS advises clients on growth strategies for new market expansion, innovation, brand, and customer experience. With a presence in more than 80 countries, TNS has more conversations with consumers than anyone else, and understands individual human behaviors and attitudes across every cultural, economic and political region of the world.
What you will do…
Engage with clients to understand business challenges and research objectives, provide updates on research progress and report results.
Design or assist in the design of research questionnaires and other key research instruments.
Formulate analysis plans, and specify data management plans.
Interpret primary and secondary data; develop insights and reports – creative, compelling deliverables that tell a story.
What you will need…
At least 4-6 years of marketing research experience that includes a solid background in quantitative research.
Demonstrated experience in data analysis, and a variety of reporting strategies and formats, including PowerPoint, Excel and infographics.
Proven ability to interact collaboratively with team members in a deadline-driven environment.
Proficient with Microsoft Word, PowerPoint and Excel, and desktop data reporting tools.
Experience with data integration and/or SPSS is a plus.
To find out more information about the role and to apply, please click here