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Production Supervisor



  • To prepare and maintain production schedule for clear communication and to meet deadlines
  • To efficiently manage resources to meet deadlines
  • To analyse operational performance so as to provide improvement action plans
  • Together with CCC Lead, to review and implement policies
  • To monitor and maintain operational process and documents to comply to global standards
  • To prepare and communicate production status internally and to higher management
  • To identify training needs and provide recommendations to improve staff performance and development
  • Together with supervisor, to prepare KPI and monitor the productivity of the coders
  • To lead and manage projects when required
  • Where required, to handle account management of specified countries as the single point of contact for any queries, issues and requests relating to all coding matters.  He is responsible to maintain regular contact with the country by the organizing operation calls to discuss performance and obtain feedback.  He is tasked to resolve any issues by coordinating and involving the relevant parties and also responsible to handle migrations and projects with the countries.  He will review all major deliverables to ensure productivity and quality standards are met accordingly to agreed expectations


  • Good project management skills
  • Good verbal and written English skills
  • Ability to communicate clearly
  • Good interpersonal skills
  • Ability to identify and understand problems and to determine appropriate action plan to resolve the challenges
  • Ability to work with under pressure of deadlines and targets
  • Proactive attitude
  • Independent and self-motivated
  • Strong work ethic and reliability
  • Atention to details
  • Patient, flexible to changes
To find out more information about the role and to apply, please click here

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