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Operations – Service Operations – Associate – North America



Locations:  Atlanta, Boston, Chicago, Cleveland, Dallas, Denver, Detroit, Los Angeles, Miami, New Jersey (Summit), NYC, Stamford, San Francisco, Toronto, Washington, D.C. 
Detailed Description
McKinsey & Company is a management consulting firm that helps leading corporations and organizations make distinctive, lasting and substantial improvements in their performance.
A career at McKinsey opens many doors for you to pursue your passion and grow into a great leader. We have a culture and organization that provides strong mentorship, supports you in following your career dreams and aspirations, and challenges you to excel. Our consultants get the opportunity to work in a wide variety of geographies on important topics to leaders in industry, government and not for profit. While working in the McKinsey environment you are surrounded by entrepreneurial, driven people who do their best to help you make an impact. We create highly personal and flexible careers to help our talented people reach their full potential.
Desired Skills
McKinsey & Company is looking for an Associate candidate with a background in, and passion for, Service Operations.  Experience applying Lean, Six Sigma or related continuous improvement tools and techniques is preferred. The desired candidate will serve general consulting engagements and also bring his/her experience and functional expertise in Service Operations engagements. 
Associates lead a key portion of an engagement, usually called a “workstream.” They apply a broad range of creative problem-solving skills, combining technical and analytical excellence to help solve their piece of the overall client puzzle. They synthesize conclusions into recommendations and work directly with senior client leaders to implement change.
As they serve different clients in various industries and functional areas, associates develop a broad toolkit of problem-solving skills, leadership capabilities and foundational knowledge that they can apply to each new client engagement. Because the skill set for each associate entering McKinsey varies, so will his or her mix of client exposure and formal training. When associates are ready for the next level of responsibility, they become engagement managers.
Desired Skills:
We look for candidates who excel at solving problems that require logical reasoning, creative thinking, strong analytics and the ability to untangle complex issues.  The ideal candidate has:
  • Exceptional problem-solving skills
  • Demonstrated leadership ability and experience
  • Ability to grasp and communicate complex ideas clearly
  • Strong personal drive and motivation
  • Demonstrated success as collaborative team player who is  capable of working with others, but also autonomously with little direction
Required background/training:
  • The ideal candidate has a combination of experience in the following:
  • Minimum of 1-5 years of post-graduate work experience with a distinctive record of achievement and impact
  • Experience in at least two of the following: Lean Management in service industries, Customer Experience, Frontline & Sales transformation, Field Service, Customer care, Business support functions
  • Demonstrated experience successfully leading a transformational/capability building activity within a Service Operations environment
  • Industry experience with a service industries, such as: retail, telecom, banking, media, etc.
  • In-depth knowledge continuous improvement programs, i.e., Lean is most desirable
  • Advanced degree or MBA from a premier institution 
  • Willingness to travel up to 80%
To find out more information about the role and to apply, please click here


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