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Operations – Enterprise Lean Expert, Service Operations – North America



McKinsey & Company is a management consulting firm that helps leading corporations and organizations make distinctive, lasting and substantial improvements in their performance. With consultants deployed from more than 90 offices in more than 50 countries, McKinsey advises companies on strategic, operational, organizational and technological issues.
Detailed Description
As a Lean Expert with the Service Operations Practice, you will be a thought leader in the application of continuous improvement and lean techniques across service industries and functions at an enterprise level. You will guide organizations through a lean journey by applying your expertise to ensure successful implementation and sustainability of our client’s Lean Transformations, including:
  • Creating short and long-term capability-building plans for all relevant levels of client leadership, with anticipated deliverables, outcomes, and required resources
  • Applying your experience leading lean transformations and capability-building in the context of the overall wave/project/continuous improvement effort
  • Introducing new frameworks, tools, or ways of using existing material; identifying clients for beta testing; codifying and disseminating new knowledge in articles and white papers
  • Contributing regularly to curriculum and leadership of multi-client programs
  • Developing full-time McKinsey team members and clients to be effective problem solvers and frontline coaches
Desired Skills
Must-have experience:
  • 15+ years of industry and/or consulting experience that includes a progressive career trajectory, outstanding professional achievement and distinctive impact
  • Led at least one large scale Lean Transformation across functions at the enterprise level (ideally across service functions and/or in service industry)
  • Best in class continuous improvement experience, e.g., Toyota Production System, Shingo Prize, Master Black Belt, etc.
  • Demonstrated track record developing and building a Lean/continuous improvement program with deep expertise in developing, coaching and mentoring leaders at all levels (from board room to shop floor)
  • Experience leading a Lean program in service industries (Banking, Insurance, etc.)
  • High-value personal qualities – critical thinking and problem-solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident, high-energy, etc.
To find out more information about the role and to apply, please click here

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