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Operations – Back Office Transformation Expert – North America



Locations:  Atlanta, Boston, Chicago, Cleveland, Dallas, Denver, Detroit, Los Angeles, Miami, New Jersey (Summit), NYC, Stamford, San Francisco, Toronto, Washington, D.C.
Detailed Description
McKinsey & Company is a management consulting firm that helps leading corporations and organizations make distinctive, lasting and substantial improvements in their performance.  Over the past eight decades, the firm’s primary objective has remained constant:  to serve as an organization’s most trusted external adviser on critical issues facing senior management.  
As a member of McKinsey’s world-class Operations Practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems. 
Desired Skills
You will possess enterprise-level expertise driving strategy and implementing solutions that transform a shared service function. For example, have created a shared services function or streamlined a process for Finance, IT, and/or HR.  This is an excellent opportunity to apply your expertise across industries and have a significant impact including:   
  • Working with senior leaders, identify gaps and opportunities to apply frameworks that substantially improve performance of back office functions
  • Delivering functional expertise on process transformations
  • Integrating at multiple points during a study; Leading workshops to help build a change story or vision; Leading longer term engagements with teams – setting the agenda, synthesizing output and assisting in carrying out the study
  • Developing short and long-term plans for all relevant levels of client leadership, with anticipated deliverables, outcomes, and required resources to sustain the transformation
  • Applying your experience leading business transformations and capability-building in the context of the overall wave/project/continuous improvement effort from diagnostic through implementation
  • Introducing new frameworks, tools, or ways of using existing material; identifying clients for beta testing; codifying new knowledge in articles and extranet postings
  • 10+ years of experience leading a transformation program in Finance, IT, and/or HR in industry
  • A trusted adviser to senior leaders on the following topics: Operational redesign, G&A cost reduction, global shared services (onshoring/offshoring,) process & ERP optimization, Lean/continuous improvement, service delivery effectiveness and productivity improvement levers
  •  Industry expertise preferred in: Banking, Insurance, Financial Services, Basic Materials/Mining, High Tech, Media, Telecom, Retail/Consumer, Healthcare,  Travel/Transport, or Public Sector
  •  High-value personal qualities –  critical thinking and problem solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-        confident, high-energy, etc.
  •  A Masters degree with superior academic achievement preferred
  •  Willingness to travel up to 80%
To find out more information about the role and to apply, please click here

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