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Operations – Always On Support Manager – North America

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job-openings

Description


Overview
We are looking for candidates who have demonstrated deep understanding & experience in Supply Chain processes and Supply Chain IT systems, strong analytical and problem-solving abilities and excellent track record in working with clients to improve their supply chain systems to deliver business results
Detailed Description
McKinsey & Company is a management consulting firm that helps leading corporations and organizations make distinctive, lasting and substantial improvements in their performance. With consultants deployed from more than 100 offices in more than 50 countries, McKinsey advises companies on strategic, operational, organizational and technological issues.
 Overview of McKinsey’s Supply Chain Management Practice:
Effective supply chain management supports corporate strategy objectives such as globalization and growth, and in merger and acquisition or financial turnaround situations.
  • We apply deep and distinctive functional expertise to help clients overcome typical supply chain challenges; for example, how to cope with demand and supply uncertainty, how to build and optimize the supply chain organization, and which supply chain planning and control strategies to employ
  • We supplement our client experience with targeted research programs to investigate the practices that really drive supply chain performance, as opposed to ‘flavor of the month’ approaches
  • We integrate solutions across all operations disciplines. For example, rather than taking production constraints as given input to supply-chain planning, we aim to optimize the complete system with both lean production and planning approaches. Viewing market and customer service level requirements as a key driver of supply chain design, we work with marketing and sales, distribution channels, and pricing strategies
  • We tailor supply chain management principles to the specific characteristic of the sector. Taking fresh ideas from one sector, we can lift performance of clients in another. Our breadth and depth allows us to apply learning from fashion to electronics, from pharma wholesale to automotive service parts, and from retail to defense.
Desired Skills
Responsibilities:
The primary role of this manager would be client service with additional responsibilities in knowledge development and capability building.
  • Client service – Staffed occasionally as a ‘Specialist Consultant’ on client studies to define the scope of development and deliverables for IT enablement, work with onsite team and offsite McKinsey development team to tailor the solution for the client, work with the client’s supply chain /IT team for ensuing system integration, data extraction and validation and deployment of new solution
  • Knowledge development – We expect this role to lead development of new cutting solutions either by leveraging existing solution platforms inside of McKinsey or identifying new technology platforms externally. This knowledge investment would be with a view to bring greater impact to our client development efforts, reputation building efforts, and client engagements. We would also expect this role to contribute to define new ways to leverage client data to provide client insights and impact
  • Capability building – We plan to scale our IT capability as we onboard more clients to the solution plants. As such, this role would involve mentoring and coaching other team members
Knowledge and Skills Required:
We are looking for candidates who have demonstrated deep understanding & experience in Supply Chain processes and Supply Chain IT systems, strong analytical and problem-solving abilities and excellent track record in working with clients to improve their supply chain systems to deliver business results
  • Supply Chain expertise – Good understanding of supply chain management planning and execution processes is required. Prior experience working with top companies in their supply chain/supply chain IT function is highly desirable
  • Enterprise SCM solutions experience – Should be familiar with leading ERP and supply chain planning solutions such as SAP, Oracle, JDE, Manugistic;  in-depth knowledge is required for one ERP and one SCM planning solution. Supply Chain IT project management experience is an advantage
  • Software technology, deployment, and development – Should be familiar with Business Intelligence systems, enterprise databases such as Oracle/IBM DB2, ETL tools, web/mobile development technologies, cloud computing, and big data. In addition, the candidate should be familiar with entire life cycle of software development and have experience leading deployments with user groups
  • Communication – Excellent written and oral communication skills, especially directed to senior supply chain/supply chain IT audience
Education and Previous Experience Required:
  • Post graduate degree (specialization in computer science or IT preferred)
  • 5+ years of professional work experience working either with IT consulting companies or with software product companies

Location:

  • U.S. office location is flexible
  • Work will include travel to client locations on a regular basis (60%) to work closely with client IT and supply chain teams
To find out more information about the role and to apply, please click here

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