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McKinsey Solutions – Periscope Service Delivery Manager – Costa Rica



Periscope, a McKinsey Solution, is looking for talented and creative Service Delivery Managers to help us build and scale innovative Business Intelligence solutions, combining McKinsey’s consulting knowledge with state-of-the-art technologies. 
Detailed Description
McKinsey & Company is a global management consulting firm that advises the world’s leading businesses, governments and institutions. With more than 100 offices in over 60 countries, we have a truly global reach and serve more than eight in ten of Fortune magazine’s Most Admired Companies.

Our Service Delivery Manager work in close collaboration with Periscope leadership and diverse McKinsey resources to define, set-up, and manage the service delivery processes leveraging Periscope, McKinsey Solutions Office (MSO) and Firm assets, to serve our clients and create sustainable impact. Service Delivery Manager often works on more than one project at any point in time and are at the core of bridging client business challenges with Periscope’s capabilities. 
The key activities of the Service Delivery Manager include:
  • Work with client representatives and McKinsey consultants in joint problem-solving sessions, and define the project scope (problem definition, configuration, data modeling, usability review, process set-up, etc.)
  • Estimate costs for setting up operations and operational costs for executing data acquisition and  professional service delivery activities
  • Manage the set-up of operations by being the single point of contact for internal IT teams and/or the different shared service centers
  • Drive the process of converting/enriching client raw data sources into the high added value datamart to deliver the insights related to the business challenges at stake. This requires Service Delivery Managers to master the analytics/methodology embedded into Periscope and the functional & data concepts related to the Periscope’s functional or sector domains
  • Accompany clients in their use of Periscope to drive sustainable and high impact. This involves engaging with client sponsors on a regular basis to discuss about how to drive user adoption, help them with questions they might have regarding the Solution usage or applicability and build client capabilities
  • Steer the usage of a large range of capabilities such as our Data Services organization for heavy duty data work, more junior colleagues such as Solution Specialist, Data Specialist and other practices within the Firm like McKinsey Digital Labs
Desired Skills
Desired Skills & Mindset:

Innovation and excellence are at the heart of McKinsey Solutions therefore we need talented and ambitious people who inspire and deliver change.

  • Our most successful Service Delivery Managers have a high level of entrepreneurship and creativity
  • They are extremely good at problem solving challenging business issues with client executives and McKinsey consultants
  • They show empathy and leadership with clients and colleagues
  • They are passionate about what they do and don’t stop at the first impediment
Your background:
  • You will typically have at least 8 to 10 years of experience in the field of IT, consulting and/or business intelligence
  • You will possess a master degree in business or in engineering (a MBA is a plus)
  • You have experience of working with large databases, data visualization tools, machine learning and statistics; exposure to Marketing & Sales function is a plus
  • You have a proven track record in managing implementation and or solution deployment program
  • Be of mature disposition and personable, and able to work well within teams across continents/time zones
   To find out more information about the role and to apply, please click here 

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