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McKinsey Implementation – Service Operations Implementation Coach – NA



McKinsey & Company is looking for consultants with a background driving change in Service Operations. Experience setting up or operating a shared service center and an understanding of performance improvement is required.  Knowledge of Lean or related continuous improvement tools and techniques is strongly preferred.
Detailed Description
From the start of a project, McKinsey Implementation (MI) consultants are on the ground ensuring that implementation success is a priority. We engage at a deep level across our clients’ businesses, working in small teams to build the capabilities, systems, and processes needed to deliver bottom-line results and then ensure those results are sustained. Our work is about problem solving, coaching, and delivering lasting outcomes.
In addition to being outstanding problem-solvers, MI consultants are practical, experienced, and excellent coaches. Their distinctive strength is in knowing how to work with and coach people to get things done.
Being part of our team of implementation consultants opens you up to great opportunities, including:
  • Joining an outstanding and rapidly growing team
  • Building capabilities of our clients’ shared service delivery teams; encouraging them to achieve success beyond their expectations
  • Delivering impact on critical shared service issues that confront leading businesses in North America
  • Delivering sustainable change which incorporates McKinsey’s latest thinking
​About Service Operations:
As a member of McKinsey’s world-class Operations Practice, you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems. 
Service Operations is a growing service line with deep functional expertise implementing holistic transformation including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Corporate Business Functions, and Customer Care with cross-cutting foundation capabilities (e.g., Lean expertise, IT enablement, Performance transformation) to deliver significant and sustainable cost impact. We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client’s business objectives.

To find out more information about the role and to apply, please click here

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