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McKinsey Implementation – Payor IT Implementation Coach – North America



McKinsey & Company is seeking consultants with experience implementing and/or operating IT systems for healthcare payors.
Detailed Description
Focused on payor healthcare engagements, Implementation Coaches are on the ground ensuring that implementation success is a priority. They engage at a deep level, working in small teams to build the capabilities, systems, and processes needed to deliver bottom-line results and then ensure those results will be sustained. Their work is about coaching and delivering lasting outcomes.
Being part of our team of implementation consultants provides great opportunities, including:
  • Gaining powerful experience in the healthcare sector
  • Helping leading payors implement and transform their systems
  • Driving lasting impact on critical issues that confront leading healthcare institutions
  • Developing practical recommendations and contributing to team discussions on implications of analysis; identifying implementation challenges
  • Managing projects and progress with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership
  • Working alongside the client’s staff on each engagement, assisting with implementation tasks
  • Facilitating working sessions with front-line and supervisors and motivating the client team
  • Building our clients’ capabilities; encouraging them to achieve success beyond their expectations
Desired Skills
Our roles are suited to people who can apply problem-solving and experience-based judgement to complex challenges by focusing on the critical issues and constraints that affect business performance.  We seek individuals who demonstrate leadership, integrity, a sharp analytical mind, creativity, and the ability to work with people across all levels in an organization to make them successful.
Competitive candidates will demonstrate the following:
  • 3+ years of work experience in payor operations; enrollment and billing, claims processing and adjudication, member/customer support, member care managements and wellness process
  • Experience with payor IT systems; Trizetto Facets, Nasco, ikaSystems, Benefitfocus 
  • Understanding of the principles of change management and performance metrics and dialogs 
  • Highly skilled problem-solving abilities (quantitative, conceptual, analytical)
  • Demonstrated experience and a passion for coaching or mentoring clients
  • Comfort with extensive travel (4-5 days/week)
  • Undergraduate and/or graduate degree 
To find out more information about the role and to apply, please click here

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