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Group Account Director (5 Month Secondment)



The primary responsibility is to deliver revenue, Gross Margin and OP budget targets for the business unit through the management of a high performing team that can build strong client relationships, make a proven difference to the client’s business and meet their needs. They are responsible for the engagement of the CS team including recruitment, retention, account allocation, resource planning, coaching and people management. As a member of the Leadership Team, they also contribute to the leadership, integration and success of the broader South African business. . They are responsible for regional and global co-ordination and the implementation of regional and global initiatives in their business unit.
  • Actively manages the business to ensure profitable growth across existing and new clients

  • Builds strong relationships and delivers to account responsibilities sufficiently to retain clients and maintain existing business

  • Identifies and pursues opportunities to grow existing client business, revenue and profitability

  • Actively seeks new business opportunities

  • Develops and implements new business strategy with the senior team

  • Responds to and drives new business opportunities

  • Reviews account and project profitability to understand opportunities to maximize financial performance across the business

  • Account forecasting of accounts and new business to feed into the budgeting process

  • Completes timesheets accurately and on time

  • Ensures appropriate resourcing to respond to new business opportunities.


  • Contribute to the strategic growth of Millward Brown South Africa as part of the Leadership Team.

  • Ensure the operational and management issues are communicated and resolved.

  • Actively participate as a member of the leadership team to ensure business plans are achieved and communicated effectively.

  • Drive and manage change by translating key business priorities and competitive moves into a clear and coherent strategy for the business.

  • Display a high level of emotional intelligence and allow for close cross-functional collaboration, internal partnerships and effective influence.

  • Management of a high performing team that can build strong client relationships


  • Maximise individual and team performance and efficiency through effective people management;

  • Manages 4+ line reports, giving ongoing feedback, conducting monthly catch-ups and annual appraisals

  • Identifies, sets and communicates clear objectives to develop and nurture line report’s careers, and articulates performance against these objectives

  • Coaches and develops CS team members through constructive feedback to identify areas of strength, and areas required for improvement

  • Effectively delegates tasks where appropriate

  • Responsibility for the recruitment and training of the CS team

  • Responsibility for facilitating career development across the team, balancing with the needs of the business

  • Leads performance management process, as and when required

  • Completes all Kantar Connect responsibilities on time


  • Apply high level of knowledge and understanding of your clients and their business in all interactions with clients. Deliverables and analysis

  • conducted applies this knowledge and commercial implications and realities. Knowledge including;

    • Key clients, key stakeholders and their needs

    • The client’s business and strategy

    • Client brands and communication activity

    • Client markets and competitors

  • Deliver effective advice and consultancy for your clients

    • Instigate and facilitate client discussions to better understand their business issues

    • Strong interpretation of data and ability to articulate insights clearly and impactfully

    • Provide a comprehensive point of view on brand, media and communications issues aligned with Millward Brown philosophies

  • Develop strong relationships with clients to the extent they are first port of call across all accounts for opinions, information and advice

    • Present impactfully regularly across all accounts

    • Demonstrate confidence and strong interpersonal skills in client facing situations

    • Chair client and agency meetings


  • Leading accounts to oversee the team deliver all account deliverables while working to agreed budgets, and course-corrects where required

  • Ensures all deliverables meet client needs and generate strong insight and impact for clients business

  • Delegates to team effectively, providing constructive feedback and support for other account members to ensure account responsibilities and

  • deliverables are met to a high standard in agreed timelines

  • Ensure account efficiency and profitability across all accounts

  • Resource planning across the business with senior team to ensure all accounts meet business and client needs

  • Develops and implements account management plans for key clients

  • Generate ideas and consult with account teams to develop case studies to demonstrate value we bring for clients.

  • Ensure impact reviews meet required standards, and include client feedback where appropriate for all presentations

  • Consults on operational processes and course-corrects where required


  • Designs appropriate research solutions to drive meaningful insight for clients’ needs and their business

  • Formulate, articulate and validate hypotheses to help build appropriate, relevant and impactful stories

  • Understand, interpret and synthesise data from various sources (e.g. sales data, media spend data)

  • Ensuring insights are translated into engaging stories with clear and concise implications that will help clients make better marketing decisions

  • Integrate knowledge of MB tools, philosophies and techniques and applies these appropriately to the design, analysis and interpretation of

  • research projects to deliver meaningful insights (specifically in relation to pre-testing, tracking, equity and media measurement)

  • Identifies opportunities to deepen insights for clients using further analysis including MB and external learning’s as appropriate

Required Experience and Qualifications

  • At least 8 -10 year’s relevant market research experience in a research agency, client company, or management or marketing consultancy.

  • Regularly presenting to clients action oriented presentations

  • Demonstrable project management skills

  • A track record of developing/winning new/incremental business

  • At least 5 years’ experience of leading and developing a team

To find out more information about the role and to apply, please click here


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