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IT Global Helpdesk – Workstation Specialist – Czech Republic – Prague

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Description


 Overview
Do you want to further leverage your IT skills? Have you had enough of merely dispatching calls and working in an environment that only focuses on SLAs and tickets? Do you want to be part of the greatest Helpdesk environment? Then it’s time for a change.
 
Detailed Description

The GHD Workstation Specialist supports internal consultants and support staff by troubleshooting and resolving a wide variety of IT issues, predominantly via the phone. The Workstation Specialist primarily leverages GHD resources and tools, but – depending on the type of request – will also closely collaborate with other internal IT support teams to provide a timely and effective solution.

Desired Skills

  • Outstanding customer orientation, i.e., ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
  • Excellent English written and verbal communication skills, i.e., active listening, ability to cogently summarize an issue, both in writing and verbally
  • Have the skills to support:  MS Office, internet browsers, MS Windows, Lotus Notes, BlackBerry, Cisco VPN, network printing, and wireless routers
  • Good judgment skills with a strong sense for urgency and attention to detail 
  • Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
        To find out more information about the role and to apply, please click here

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