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IT Global Helpdesk Support – Junior Specialist – Costa Rica



Are you passionate about technology, but you don’t have any experience in the field? This role might be perfect for you!
Detailed Description
  • Provide support for internal consultants and support staff on a wide variety of issues and requests predominately via email with a high degree of professionalism and understanding of the business requirements
  • Applies good judgment and assesses urgency of request
  • Redirect requests not managed by GHD to other support groups (application of Operating Processes)
  • Recognizes what basic details are required in order to respond to: Requests (I need a …), How To’s (simple FAQ), Technical Problems/Errors (device specific information – hardware and software)
  • Provide account-related administration for: MS Active Directory, Domino/Notes, RIM BlackBerry, RSA, WebEx.
  • Contribute to a strong team environment by engaging the assistance of other team members when appropriate, as well as being available to provide other colleagues assistance
  • Supports recognized KCS principles (Use, Flag, Fix, Add)
  • Able to work with minimal supervision
  • Acquire and maintain knowledge on supported products and services to provide timely and technically accurate solutions
Desired Skills
  • High School Diploma
  • No previous experience required
  • Looking for individuals who are looking to enter the IT support field
  • It is likely the person is pursuing further education in the Computer Sciences field (student), or requires a professional work experience to complete a certificate or diploma program
  • Technically inclined: Interested in and able to use technology (workstation hardware/software, web-based applications, mobile computing devices) with minimal support (Natural ability)
  • Has hands-on experience in configuring a Microsoft Windows workstation (i.e., first-time setup). 
  • Has setup home network using WiFi routers. Understands configuration requirements and security and wireless protocols
  • Has basic understanding of Windows operating system support plus integrated features (browsers, Active Directory profiles and group policies, …)
  • Ideally has attended a business communications class
  • Advanced command of the English language (Common European Framework level B2 or higher)
  • Thrives in a collaborative work environment; Takes responsibility for seeing requests through to completion; Possesses strong willingness to help and displays a “client first” oriented work style; Strong problem-solving skills – able to apply a logical and organized approach to the analysis and resolution of issues; Maintains a quality-oriented mindset; Is adaptable to users situations/needs and technology change; Likes to be challenged.
       To find out more information about the role and to apply, please click here

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