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Front-end User Support Specialist

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job-openings

Description


Key objective of the role and main responsibilities: 
  • Act as a single point of contact for user support requests;
  • Provide support to first level user contacts;
  • Prepare and lead online and in-person user training;
  • Maintain content of internal portals (e.g. FAQ, help sections, user guides);
  • Assist in preparation of user manuals for new and existing products and tools;
  • Work closely with global Crossmedia Product team and Hub Analysis team;
  • Support HUB team in documentation of internal workflows and user guides.
Requirements
“MUST HAVE” knowledge and experience: 
  • Minimum of 3 years related work experience (user training and support, content management, usability testing, analysis);
  • University (Bachelor or Master) degree;
  • Excellent level of English, written and spoken;
  • Good numerical reasoning and good skills for interpretation of numbers and KPIs;
  • Good IT user skills (e.g. analysis software, cockpits / dashboards, content management systems);
  • Detailed knowledge about market and media research;
  • Advanced in MS Office.
Personal skills: 
  • Acts proactively and independently in problem solving;
  • Finds solutions to business problems and is client focused;
  • Responsible and quality results driven.
To find out more information about the role and to apply, please click here

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