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Field Executive

0
job-openings

Description


Job Purpose:
To provide support to Senior Field Executive/ Field Managers in terms of
  • Liaising with interviewers/supervisors and allocating work

  • Booking in of interviewers’ work and reallocating if necessary

  • Checking of materials prior to dispatch and liaison with Questionnaire design and dispatch

  • Assisting with all CS interaction and communication

  • Effectively brief, train and motivate field interviewers to ensure quality data collection on time and within budget.

Key Responsibilities:

  • Effectively plan, recruit and allocate projects to ensure an even spread of interviews

  • Ensure that Field teams consist of the correct profile to fit the area and enable optimal data collection delivery

  • Ensure that interviewers are trained and equipped to deliver quality data

  • Assist with project management from “in field” to “out of field” dates and ensures timeous feedback / intervention when required

  • Allocating and briefing of projects to interviewing team

  • Check all project material prior to the brief

  • Ensure proper project planning to avoid missed deadlines and undue crisis management

  • Ensure quality through proper pre field planning, briefing and training of interviewers and supervisors

  • Conduct complete project coordination functions, timeline approval, sample breakdown, quota allocations, briefing instruction, show material checking, incentives ordering and balancing, conduct briefings, status reports, client service feedback and communication.

  • Report project progress, backlogs and queries to Field managers

  • Assisting the Field manager with comprehensive Client service functions

  • Completion of quality reports, interviewer reports and project status reports

  • Liaise with Field manager, dispatch and Quality team re: project requirements and pre field functions

  • Allocate and reconcile project incentives

  • Organize venues, Field trips, pilots when required

  • Administration of all project related documents

  • Providing back up telephone help service to all interviewers and supervisors

  • MB expects all employees to adhere to the requirements of our quality management system which is certified to ISO20252

Key Performance Measures:

  • People/relationship management with:

    • Field Manager/Senior Field Exec

    • Questionnaire Design

    • Quality team

  • Accurate set up of all projects

  • Interviewer/supervisor briefing and training

  • Projects are delivered accurately and on time

  • Cost Management

Key Dimensions of the job:

  • Ultimately responsible for the smooth running of all projects

  • Ensure compliance in relation to SAMRA code of conduct

  • Build relationships with Field manager, Quality team, interviewers/supervisors

  • To work in partnership with Field Manager to ensure necessary business requirements are being met.

Important Relationships:
Internal

  • Build a strong working relationship with Senior Field Exec/ Field Manager

  • Develop a co-operative interdepartmental relationship with quality team and dispatch

External

  • Develop a strong and co-operative relationship with interviewers/supervisors

  • Network in the industry/SAMRA other related bodies

Minimum Qualifications / Work Experience:

  • Previous experience working in Field department (Minimum 3 years) of:

    • Working directly with interviewers/supervisors

    • Exposure to fieldwork systems

    • Coordination of projects

  • Exposure to & knowledge of questionnaire design, sampling

  • Knowledge of the SAMRA code of conduct

  • Project coordination skills would be advantageous

  • Experience working with CAPI/CATI/PDA would be advantageous

  • Driver’s License and own transport required for field observation

To find out more information about the role and to apply, please click here

 

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