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Commercial Support Co-ordinator



 Purpose of the Role
  • To allocate assessments to assessors
  • To ensure projects are completed to deadline and to budget
  • To respond to all assessor queries

We are looking to start this role on the 15th June, 2015.
This role will have an hourly rate of £8.50ph.

Key Activities

  • Maintain an awareness and understanding of all ongoing and upcoming projects and deadlines
  • Calling or emailing assessors to offer them assessments.
  • Explaining to the assessor what the assessment entails and ensuring that the assessor meets the profile and restrictions and fully understand what is required
  • Negotiating fees if required within the set limits but always trying to negotiate the lowest fee
  • Planning and strategizing the best ways to ensure deadlines are achieved using all available tools (bulk emails/communications, Assessor Notice Board, Assessor Fee management etc.)
  • Achieving set targets of number of allocations achieved and calls made as set by the Commercial Support Supervisor
  • Tracking of any late reports to ensure projects are completed to deadline
  • Answer queries from assessors received via the Helpline email, telephone and social media (Facebook)
  • Resolve queries and respond to the assessor in a timely and professional manner
  • Contact assessors to track late reports
  • Highlight poor performing assessors and liaise with the Administration Executive to action
  • Spot potential fraudulent assessors and liaise with the Administration Executive to action
  • Spot project errors/common queries and liaise with the account teams to rectify the errors so as to reduce queries and improve quality
  • Assist the Administration Executive with pay queries
  • On receipt of pay claims check according to documented instructions provided
  • Process claims for fees and expenses received
  • Check with assessors any queries relating to received pay claims
  • Liaising with the Administration Executive regarding assessor pay queries
  • Accurately collating and sending fieldwork materials to assessors
 Key Interfaces
  • Commercial Support Supervisor
  • Commercial Support Co-ordinators
  • Assessors
  • Administration Executive
  • Account Teams
Technical skills required
  • Excellent communication skills using both telephone and email
  • Excellent knowledge of Iris and Cybershop

Competencies required

  • Makes good quality decisions
  • learns quickly
  • Thinks strategically
  • Builds productive relationships
  • Negotiates skillfully
     To find out more information about the role and to apply, please click here 

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