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Client Impact Operations – Administrator – North America – Tampa



McKinsey & Company is a global management consulting firm that advises top management of Fortune 500 and other leading companies and institutions as well as governments and nonprofit organizations on issues of strategy, organization, technology, and operations. McKinsey & Company has more than 100 locations in over 60 countries.
Detailed Description
Client Impact Initiative Overview
Client Impact is at the core of McKinsey’s mission. The Client Impact Effort is a top priority for the Firm’s global committees. It is dedicated to promoting an integrated approach to client impact in mindsets, way-of-working, processes, tools and infrastructure. The initiative is led by the senior-most leaders within the Firm, including members of the Firm’s global Client and Operating committees. After early pioneering of select approaches in some Offices, a Firmwide rollout is currently being orchestrated in 2015/16.
Role Overview:
The Americas Client Impact Operations Administrator/Coordinator will play a central and critical role in designing and executing new processes to ensure McKinsey’s engagement teams are delivering substantial impact and an exceptional client experience. This role is not static and is expected to grow over time. Initially, the main responsibilities of the role are centered on driving the implementation and operations of a new client feedback survey approach.  The person in the role will work as part of the broader Client Impact Team and with Partners across North and Latin America.
As this is a new, dynamic, and high priority undertaking within McKinsey, this is an excellent opportunity for an individual who wishes to grow professionally in management and operations. There is significant opportunity to shape the role and demonstrate individual leadership. 
The ideal candidate must demonstrate exceptional communication skills, an entrepreneurial spirit and proactive mindset, problem-solving capabilities, autonomy, detail orientation, and discretion to manage highly sensitive data.
Primary Responsibilities
 The Americas Client Impact Operations Administrator/Coordinator’s immediate responsibilities are as follows:
  • Communicate with Partners regarding survey inputs (e.g., missing information, changes to send date, additional clients to survey, etc.) and finalize survey information with Partners
  • Run survey tracker and prepare drafts of surveys for Partners to approve as send date approaches
  • Set up approved client feedback surveys in the survey tool system, monitor survey status and problem-solve/relay status to Partners
  • Design, create, and execute new processes and tools (e.g., in Excel) to report on client feedback
  • Over time, design and conduct standardized analytics, and develop reports to send to CST leaders, Americas Office and Industry/Practice leaders
  • Troubleshoot, handle special requests/questions, etc. upon request
Desired Skills
Education and Experience:
  • College degree from an accredited institution
  • Ideally, experience with managing highly sensitive/important projects and data with senior leader interaction
         To find out more information about the role and to apply, please click here

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