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Account Manager, TNS



Purpose of the role:

Take responsibility for clients and play a key role in delivering value added insights via research projects.

Role deliverables:

Development of Client relationships:

  • Maintain and nurture client relationships
  • Develop new business from existing clients
  • Good understanding of client business and market
  • Manage and promote delivery to client expectations

Financial management:

  • Accountable for managing projects and team to drive positive GM and profit
  • Responsible for bringing and managing 2-3m AED revenue
  • Pricing for success and profit
  • Works with internal and external clients to identify cost effective solutions

 Proposal process:

  • Accountable for creation and integrity of proposal and pitch (focus on benefits)
  • Responsible for turning complex research approaches into workable & profitable solutions

 Project management / Fieldwork:

  • Required to write proposals, design questionnaires, discussion guides, put together presentations with minimal input from a senior source
  • Determine tasks and actions for exec team, allocate resources effectively, schedule and meet deadlines, brief support services, manage and evaluate project progress
  • Suggest process improvements to suppliers and team
  • Set standards of excellence, ensures high quality through thorough checking procedures
  • Drive integration of team members to deliver excellence
  • Clarify and manage roles and budget within project team
  • Oversee change to meet business and client needs
  • Manage the creation & review of materials to meet client needs
  • Conduct qualitative fieldwork and analysis with minimal supervision (Qualitative Space)
  • Design & facilitate insight generation & creative concept development (Ideas Architects)
  • Should be able to build a story – client ready


  • Provide sound guidance on analysis techniques and “finding the story”, finalize and ensure strategic content of conclusions and recommendations, always adding value to research results (both qualitative and quantitative)
  • Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
  • Analyze data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

 Leadership, team and people management:

  • Identify skills gaps and growth potential of team members, involve execs and juniors in planning and design of project, provide on the job training
  • Ensure team members have objectives & development plans to support team goals and company strategy
  • Assist in recruitment and development of staff in line with team and company needs


  • Actively listen and communicate openly with clients and internal teams
  • Clearly and persuasively communicate complex issues, internally and externally
  • Clearly and accurately write reports, presentations and proposal documents
  • Deliver client presentations (both qualitative and quantitative) 

          to find out more information about the role and to apply, please click here

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