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Account Manager Qualitative- Client Service

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job-openings

Description


The Account Manager (AM) is part of the Client Service team. The primary responsibility is to work with Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients..
Key Responsibilities
·      Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
·      Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
·      Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings
·      Creates strong working relationships with clients (advertising knowledge for agency)
·      Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base
·      Works with  Head of MB India Firefly on initiatives and products and strives for the implementation of best practice in the team
·      Manages a team to meet operational targets, including:
          –  Setting objectives
  • Conducting performance evaluations

    Monitoring of progress of staff under their management

    ·      Overall quality of the services provided to his/her clients

    ·      Management of project level budgets, in collaboration with the MD & Head of MB India Firefly, estimate and plan budgets, resources and profitability of projects.  Takes responsibility for P&L on own accounts

    ·      Is able to write successful proposals, make effective pitch presentations and win pitches.

    ·      Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

    ·      Acts as an advisor and source of technical advice to members of his/her team or office

    ·      Helps drive company development, such as new approaches, improvements to company efficiencies

    ·      MB Qualitative Tools & Techniques – has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

    ·         Assists with recruitment of staff

    ·         Contributes to the qualitative training programs and activities within the office

    ·         Ensures training and career development of staff

    ·         Acts as an advisor and source of technical advice to members of his/her team or office

    ·         Represents Millward Brown at professional functions and activities

 
The ideal candidate has the following:
Skills
The following skills are essential:

·         At least 5 – 9 years experience in Client Service
·         Proven knowledge of market research
·         Preferred proven knowledge of MB products and philosophy
·         Proven skills in team management and leadership
·         Developing skills in staff development
·         Background and experience in P&L management
·         Demonstrated ability to build strong client relationships
·         Developing skills in the development of business
·         Strong presentation and interpersonal communication skills
·         Excellent command of English, both written and verbal

Education
 Preference would be given to Management Graduates. 

To find out more information about the role and to apply, please click here

 

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