Monthly Archives

Write Course Reviews!
Rate and Share Courses!!
Spread Free Education!!!

Click here to visit IIMRA Main Site

Become Social, Stay Connected!

Account Manager Qualitative- Client Service



The Account Manager (AM) is part of the Client Service team. The primary responsibility is to work with Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients..
Key Responsibilities
·      Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
·      Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
·      Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings
·      Creates strong working relationships with clients (advertising knowledge for agency)
·      Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base
·      Works with  Head of MB India Firefly on initiatives and products and strives for the implementation of best practice in the team
·      Manages a team to meet operational targets, including:
          –  Setting objectives
  • Conducting performance evaluations

    Monitoring of progress of staff under their management

    ·      Overall quality of the services provided to his/her clients

    ·      Management of project level budgets, in collaboration with the MD & Head of MB India Firefly, estimate and plan budgets, resources and profitability of projects.  Takes responsibility for P&L on own accounts

    ·      Is able to write successful proposals, make effective pitch presentations and win pitches.

    ·      Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

    ·      Acts as an advisor and source of technical advice to members of his/her team or office

    ·      Helps drive company development, such as new approaches, improvements to company efficiencies

    ·      MB Qualitative Tools & Techniques – has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

    ·         Assists with recruitment of staff

    ·         Contributes to the qualitative training programs and activities within the office

    ·         Ensures training and career development of staff

    ·         Acts as an advisor and source of technical advice to members of his/her team or office

    ·         Represents Millward Brown at professional functions and activities

The ideal candidate has the following:
The following skills are essential:

·         At least 5 – 9 years experience in Client Service
·         Proven knowledge of market research
·         Preferred proven knowledge of MB products and philosophy
·         Proven skills in team management and leadership
·         Developing skills in staff development
·         Background and experience in P&L management
·         Demonstrated ability to build strong client relationships
·         Developing skills in the development of business
·         Strong presentation and interpersonal communication skills
·         Excellent command of English, both written and verbal

 Preference would be given to Management Graduates. 

To find out more information about the role and to apply, please click here


Facebook Comments / Reviews


0 Comments / Reviews

Contact form submitted!
We will be in touch soon.