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Account Manager – NPS



Overall responsibility
The Account Manager (AM) is part of the Client Service team. The primary responsibility is to work with Head of Client Service / Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.
Key responsibilities
The Account Manager is responsible for:
  • maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
  • owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
  • acting as liaison between the Client and MB on all business-related issues
  • developing individual job costs, monitoring job costs throughout a project and ensuring profitability
  • day to day involvement with projects for his/her clients, including interpretation, development of recommendations and presentation of findings
  • identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
  • management of staff in his/her team:
    • training and career development of staff
    • annual evaluations and monitoring of progress of staff under their management
  • aligning with HCS / GAD to ensure all procedures and policies are adhered to in his/her team or office

The AM reports to an HCS / GAD.
Personal skills
The following skills are essential:

  • At least 5-6 years experience in Client Service
  • Proven knowledge of market research
  • Preferred proven knowledge of MB products and philosophy
  • Developing skills in team management and leadership
  • Developing skills in staff development
  • Background and experience in P&L management
  • Demonstrated ability to build strong client relationships
  • Developing skills in the development of business
  • Strong presentation and interpersonal communication skills
  • Excellent command of English, both written and verbal
  • Should have passion to work for large strategic project for large brand experience in the following would be helpful:
  • Telecom
  • Customer loyalty
  • Brand Track
To find out more information about the role and to apply, please click here

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