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Account Executive – Mystery Shopping

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job-openings

Description


Highlights:
An Account Executive will typically be first point of contact for assessors and clients in relation to fieldwork queries and for internal departments regarding on-going operational aspects of a project.
Key tasks & responsibilities:
Key requirements are to be client focussed, a team player, have good communication skills, apply attention to detail, be flexible and have the ability to organise and plan effectively. He / she will also be required to contribute to the commercial department in activities such as support for non-project activities, upholding quality standards and building / maintaining good relations with operations departments.
This role will be focused on supporting a large transport client and mainly the audit programme that we run for them. Key responsibilities for the role are:
  • Assessor Management
  • Fieldwork Management
  • Data Quality & Reporting
  • Insight Reporting

There will also be opportunities to work across other projects to gain experience of project set up, management and reporting.
Requirements
Technical skills:

  • Successful candidate will ideally have experience of mystery shopping and/or retail auditing
  • Good IT skills are a must
  • Experience of managing projects and communication with external clients and fieldworkers an advantage
  • Good written skills are a must
  • Experience of insight report writing advantageous
    MRS membership/qualifications would be advantageous
To find out more information about the role and to apply, please click here

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